User guide

how to order

Easy to order
Easy to Order
  1.  Pick your items and click size and amounts
  2.  Click "ORDER"
  3.  Click "BUY" when you are done buying. Click green button "買い物を続ける" until you finish.
  4.  Go to Shopping Cart, Click "次へ"
  5.  Input your shipping address, Click "次へ"
  6.     Input your Credit card or PayPal information, then click "PAY"
  7.     We will send you E-mail after you finish shopping. Please send us inquiry, if you don't get E-mail.

How to Rent

hawaii wedding
hawaii wedding

 

You can rent our Hawaiian Dress for 1 month.
Do not wash, Just mail to us!  You can wear our Hawaiian clothes for your Luau Party,  Resort Wedding, Vacation to Hawaii or more. 

  1.  Pick your items and click size and amounts
  2.  Click "ORDER"
  3.  Click "BUY" when you are done buying. Click green button "買い物を続ける" until you finish.
  4.  Go to Shopping Cart, Click "次へ"
  5.  Input your shipping address, Click "次へ"
  6.     Input your Credit card or PayPal information, then click "PAY"
  7.     We will send you E-mail after you finish shopping. Please send us inquiry, if you don't get E-mail.
  8.  After you use, mail us back. You do not need to wash.
  9.  We will refund your deposit $30, if you did not make any damage!

How to exchange

  1.  You can exchange for the same amount as the item you want to exchange, or for a different amount.

    (In the case of replacement of the same amount product)

      ①Send us E-mail and let us know which items you want.

      ②Mail us back old items.

      ③After we get items, We will ship new items to you.

 

    (In the case of replacement of different price)

      ①Send us E-mail and let us know which items you want.

      ②Order new item.

      ③We will ship new item to you.

      ④Send us back old items. After we get them, we will refund old item's payment.

 

※We recommend you order both sizes or colors, when you don't decide. After you get both, just send us back unnecessary one.

How to Return

  1.  Please put the product you want to return in a plastic bag etc. so as not to get wet, and lightly pack the outside. (Packing materials can be thick paper bags, envelopes, cardboard boxes, candy boxes, etc.)
  2.  In the center of the surface of the packaged return product, write the destination using an oil-based pen.
  3.  Please bring the returned item with the address to the nearest post office.
  4.     Please pay the return fee to the post office.
  5.     You will receive an email upon arrival.   

 

About shipping cost

Credit Card
Safty       

   1. Free shipping if delivered in the United States.

 

   2. Customers who order rental products will receive a refund of $ 30.00 shipping fee upon returning the product to our shop (Except when there is damage).

 

 

 

 

 

Payment Method

Credit Card

  VISA / JCB / MasterCard / American Express / Discover / Diners Club Cards

 

PayPal

  Credit Card  VISA / JCB / MasterCard / American Express / Discover

Shipping

  1.  No Express delivery. On average, it takes about a week from order to product arrival.
  2.  We do not provide delivery service in Hawaii. If the date of use is fixed, place an order as soon as possible.

How to choose size

best size
Pick your best size

1. Check the size of your body and the size of the product. The extra width is a spare size that you can put on your clothes when standing or sitting.

 

  BODY + extra width(1"~1-1/2”)= DRESS

 

     

  2. If you are going to hula, it's better to have more width.

 

 

Business day

  1.  You can shop online 24 hours a day, 7 days a week.
  2.  We will be answered from Monday to Friday 9AM-6PM Hawaii time.
  3.  We may take a break at the convenience of our shop. Checking and shipping inventory during that time will be closed. You can continue to use your order.

Other services

  1. For those who want to give presents to friends and parents, we offer a free wrapping service. When ordering, please let us know in the remarks column.
  2. Stored with natural repellents to protect products from pests caused by the Hawaiian climate. When opened, the smell of wood may be faint, but after a short time the smell disappears immediately. Please be assured that insect repellents do not affect your body because they use natural materials.
  3. If you are confused with other products, take time to adjust with group members, etc., we will reserve if you wish. Please feel free to contact us for how long you need to reserve.

Allergy

  1. Please do not use any product if you are allergic to the material.
  2. All products must be used with the correct volume usage.
  3. Regarding children's clothing, parents should be careful to avoid the straps and hem of the clothes getting caught in play equipment.
  4. Use in a car in the middle of summer or in places with extremely high temperatures may cause melting or damage depending on the product. Please refrain from using in such places.
  5.  If you experience any abnormalities during use, discontinue use immediately and make a doctor's decision. In our shop, we cannot guarantee any responsibility.

Inquiry

  1.  If you have any other questions, please email us. Please contact us via the "Inquiry" form.
  2.  If you do not receive an email from our shop, be sure to check the "Junk Email Folder".
  3.  Due to time difference with Hawaii, it may not be possible to respond immediately. Please note.

If you have any questions, please feel free to contact us using the form below.

 

 

 

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